Microsoft publishes independent review of its repair policies

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Requiring consumers to drive to repair shops can completely negate the greenhouse gas benefits of repairing the devices, according to an analysis commissioned by one of the world’s biggest tech companies.

Instead, mailing in broken devices and ensuring they don’t travel via air freight is a lower-impact approach, consulting firm Oakdene Hollins found.

“If end users drive their broken devices to a repair facility, even over a short distance, GHG emissions may increase rapidly. The study showed that ‘mail-to’ services offered an order of magnitude lower GHG emissions impact even over much larger transport distances and, therefore, should be encouraged,” according to the document, titled “An assessment of the greenhouse gas emissions and waste impacts from improving the repairability of Microsoft devices.”