How the Water Industry Learned to Embrace Data

Read the full story in the Harvard Business Review.

The water industry is using digital technologies and analytics to derive more value from its physical assets, but, like all businesses, it has faced challenges when trying to transform the roles and mindsets of their employees and their internal- and customer-facing processes. Employees, for example, weren’t quick to change old habits, and, when there were IT problems,  many began to question the data. But those that have managed to integrate these elements — People, Processes, and Technology — have created more than data; they’ve also created value for their enterprises and society.

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