How Companies Can Combine Sustainability And Customer Experience

Read the full post at Customer Think.

Enterprises have the power to achieve a lot. It is possible for them to satisfy clients but they can also alter their preferences when it comes to consuming. One good example of this is the rapid growth of environmentally friendly products. The increase in demand means that the customers want to reduce the negative impact on the planet. However, it’s not realist for companies to rely on consumers to choose the sustainable options. It’s the company’s responsibility to find what really motivates its clients. So all in all, the right way to go about it is to give the people an incentive to go for the sustainable choices.

Keep in mind though, that enterprises also have to make sure they keep turning in profit and sustainability can often come in contrast with this. Fortunately, recent studies have shown that the two don’t conflict because by going for a sustainable plan there’s a possibility to improve customer experience. By creating an amazing experience for your customers you can succeed both financially and environmentally.

Author: Laura B.

I'm the Illinois Sustainable Technology Center's Sustainability Information Curator, which is a fancy way of saying embedded librarian. I'm also Executive Director of the Great Lakes Regional Pollution Prevention Roundtable. When not writing for Environmental News Bits, I'm an avid reader. Visit Laura's Reads to see what I'm currently reading.

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